Men's Locker Room Manager (MLRM)

POSITION SUMMARY:
For more than two decades, Martis Camp has been recognized as one of the premier private communities in the Tahoe region, where families and friends gather to enjoy an exceptional mountain lifestyle defined by world-class amenities, natural beauty, and a strong sense of community. Located in Truckee, California, Martis Camp encompasses a collection of fine amenities, including the Camp Lodge, Family Barn, Beach Shack, Lost Library, and a Tom Fazio-designed golf course. The Club provides a four-season experience with recreation, dining, wellness, and outdoor adventure woven into every aspect of daily life.

The Men’s Locker Room Manager (MLRM) oversees all aspects of the Men’s Locker Room operation, including the locker room, wet areas, lounge, and shoe care, while seasonally supporting Golf and Food & Beverage in managing two golf course comfort stations.

The MLRM ensures policies, procedures, and operations manuals remain current. This role is responsible for hiring, training, and motivating the locker room team; managing budgets; and maintaining a superior member experience. The MLRM collaborates with Spa, Fitness, Food & Beverage, and Women’s Locker Room departments to deliver a seamless, high-quality experience for members and guests. Additional support may include adult pool deck, fitness areas, and airport transportation.

The MLRM serves as a hands-on leader, fostering teamwork, professionalism, and exceptional service standards. Management responsibilities include scheduling, performance appraisals, and adherence to organizational policies and applicable laws. The MLRM must be a team player and work cohesively with other managers and department heads, project a positive attitude, listen to and deliver on member requests. Responsibilities will also include planning, assigning, and directing work, appraising performance, and rewarding and disciplining Ambassadors.

ESSENTIAL JOB RESPONSIBILITIES: 

Member Service & Experience – 30%

• Develop and maintain a superior service attitude among locker room staff.
• Greet members and guests, provide orientation, and ensure a welcoming environment.
• Portray a professional image and foster positive member relations.
• Create an inviting space that encourages member engagement.

Food & Beverage Service – 25%

• Deliver exceptional food and beverage service in accordance with established Club standards and training protocols.
• Support special events and golf tournaments in collaboration with other departments.
• Maintain comprehensive knowledge of menus, including ingredients, preparation methods, and recommendations.
• Ensure proper bar service and drink preparation, presentation, and adherence to responsible alcohol service guidelines.
• Help to ensure compliance with health, safety, and sanitation standards across all food and beverage areas.
• Train and mentor team members on service techniques, menu knowledge, and hospitality best practices.
• Collaborate with culinary and bar teams to support smooth operations during peak service periods and special events.
• Respond promptly and professionally to guest inquiries and resolve service issues to maintain high satisfaction levels.

 Team Leadership & Staff Management – 20%

• Hire, train, manage, and motivate locker room staff.
• Conduct regular team meetings and maintain high ethical standards.
• Provide coaching, performance appraisals, and disciplinary actions as needed.

Operations & Facility Management – 15%

• Maintain cleanliness and hygiene in locker room and wet areas.
• Oversee shoe care and repairs for both men’s and women’s locker rooms.
• Manage locker assignments, billing, and accurate records.
• Monitor and purchase supplies for locker room and comfort stations.

Budgeting & Administrative Duties – 10%

• Create and manage annual budget, labor costs, and expenses.
• Ensure compliance with Club policies and applicable laws.
• Maintain up-to-date policies, procedures, and operations manuals.

KNOWLEDGE, SKILLS AND ABILITIES

Knowledge

• Comprehensive understanding of hospitality operations within private clubs or luxury environments.
• Knowledge of locker room management, including wet areas, lounge services, and shoe care.
• Familiarity with budgeting, payroll, and scheduling processes.
• Understanding of health, wellness, and hygiene standards for locker room facilities.
• Proficiency in MS Office applications (Word, Excel, Outlook).
• Awareness of club confidentiality policies and ethical standards.

Skills

• Guest service excellence—strong interpersonal and communication skills to deliver superior member experiences. Effective listening, interpersonal, and guest service skills. Leadership and supervisory skills with the ability to hire, train, motivate, and manage a team effectively.
• Proactive approach to issues and takes ownership of issues.
• Organizational and time management skills with the demonstrated ability to prioritize tasks, multi-task, and meet deadlines.
• Conflict resolution and diplomacy: Skilled in handling issues professionally and maintaining positive relationships.
• Budget management: Skilled in monitoring expenses and adhering to financial guidelines.
• Detail orientation: Ensures cleanliness, presentation, and operational standards are consistently met.
• Bilingual communication (English/Spanish preferred).

Abilities

• Ability to work independently with minimal supervision.
• Ability to handle conflict with diplomacy.
• Ability to interact and develop positive relationships within the organization.
• Ability to prioritize, multi-task and complete assignments within various time constraints.
• Ability to manage and supervise Men’s Locker Room team members.
• Ability to manage budgets, payroll, scheduling, and ordering.
• Ability to develop positive relationships across departments and with members.
• Ability to adapt to seasonal demands, including evenings, weekends, and holidays.
• Ability to lift up to 40 lbs and perform physical tasks such as bending, stooping, and standing for extended periods.
• Ability to maintain confidentiality and uphold privacy standards.
• Ability to create a welcoming environment that fosters member engagement and satisfaction.

MINIMUM AND PREFERRED EDUCATION, EXPERIENCE, CERTIFICATIONS, AND LICENSURE:

Bachelor’s Degree in a hospitality or related field preferred. Minimum of five years of experience working in a private club, high-end or premium hospitality environment, with at least two years in a managerial role preferred. The equivalent combination of relevant experience and education will be considered. Bilingual communication (English/Spanish preferred).

PHYSICAL REQUIREMENTS:

• Ability to lift up to 40 lbs.
• Comfortable using mobile POS systems, scheduling software, and communication tools.
• Ability to communicate effectively in a collaborative work environment utilizing various technologies such as phone, computer, web, voice, teleconferencing, e-mail, etc.
• Ability to work evenings, holidays, and weekends. Saturday and Sunday work is normally required during the summer and winter operating seasons. 
• Ability to stand, sit, and walk for long periods and perform tasks that require bending, stooping, kneeling, bending, twisting, crouching, climbing, reaching, standing, sitting, carrying, walking, pushing, pulling, lifting, and grasping year-round during seasonal environmental conditions.

SALARY RANGE & BENEFITS: $70,500 - $75,000 annually, with a competitive benefit package
The salary range for this position is set with the intention to attract candidates with diverse experience levels and responsibilities within the role. We will carefully evaluate each applicant's qualifications and contributions during the interview process to determine their final salary, ensuring it aligns with their specific skills and the responsibilities they will undertake.

• Medical, Dental, Vision, Life Insurance
• Dependent Care Flexible Spending Account
• 401K with up to 7% employer match
• Paid Time Off
• Annual Fitness Bonus
• 529 College Saving Account
• Scholarship Opportunities
• Retail Spa and Golf shop discounts
• Ambassador Recognition Activities and Events
• Free Ambassador Golf & Tennis Clinics (when available)
• Work Tango Recognition and Incentive Programs

*Martis Camp Club is an equal opportunity employer.