Winter Transportation Ambassador

Truckee, CA

Seasonal

Winter Shuttle

Mid Level

Want to work and play in Tahoe this winter? Comfortable and experienced in driving in winter weather? Have a 24-passenger endorsed driver’s license?

Martis Camp Club, Tahoe’s premier private community may be the ideal employer for you. Martis Camp provides multi-season experiences for its members and member guests, and it is the Ambassadors that maintain the day to day culture of exceptional hospitality. Ambassadors are comprised of hardworking locals and seasonal Tahoe-lovers alike who strive for excellence through individual and TEAM effort.

We have multiple positions available, including:

Part-Time: 1, 2 or 3 Days a Week (positions available for all)
Most (but not all) Part-Time Positions or Shifts require a Saturday or a Sunday,
and the flexibility to work holiday periods

Positions & Training Shifts will start in Early December

*Please note that the Shuttle Department is on an alternative workweek of 4/10s (meaning you work 4 10-hour shifts)

WAGE RANGE: $27.00 - $32.00 per hour

POSITION SUMMARY:
A Winter Transportation Ambassador (aka Shuttle Driver) will operate under the direction of the Winter Transportation Manager and in accordance with the Club’s Vision, Mission, Goals, and service standards. They will operate all Shuttles to the highest safety, service, and hospitality standards. They are the first and last point of contact with our membership and their guests in creating an unforgettable winter experience.
Shuttle responsibilities include (but are not limited to) running a scheduled service from Lookout Lodge to and from the Northstar Village and an on-demand, door-to-door service, within the Martis Camp community. As a critical part of our Winter Operations Team, they will work closely with the Winter Transportation Manager and other Lookout Lodge Ambassadors to ensure the Martis Camp member’s experience is nothing less than extraordinary.

ESSENTIAL JOB RESPONSIBILITIES:

Comfortably and safely operate all buses within our fleet during winter driving conditions.
Safe transportation of members and their guests, both on and off property.
Have knowledge and understanding of the Northstar ski experience with an ability to describe daily interactions in terms of snow conditions, lift ticket requirements, ski lift status, road conditions, and how to obtain this information and navigate the Northstar Village.
Display strong, positive communication skills and create a cooperative working environment with Ambassadors and Club Members.
Ability to work face-to-face in close quarters with members, their guests, and your fellow Ambassadors.
Display a superior service attitude and well-groomed presentation. Always present a positive “can do” attitude and anticipate the needs of our members, their guests, and your fellow Ambassadors as a guiding philosophy.
Communicate efficiently by cell phone and radio, with professional etiquette at all times.
Track, maintain, and preserve all activity counts daily and supply the Transportation Manager with a completed report.
Be flexible to reasonable schedule changes as required and be available on weekends and holidays.
Able to get to work punctually with consideration to winter driving conditions.
Any other duties as needed to improve safety and assist fellow Ambassadors in fulfilling Martis Camp’s Mission, Vision, and Core Values.

KNOWLEDGE AND SKILLS :

Ability to interact and develop positive relationships within and outside the organization.
Proficient with the shuttle app and calls being dispatched.
Maintain high ethical and moral standards, including personal presentation of staff that are reflected in management and interactions with the members.
Superb verbal and written communication skills.
Exceptional interpersonal and guest service skills
Excellent organizational skills and attention to detail.
Marvelous critical thinking skills.
Outstanding time management skills with a proven ability to prioritize and multitask.

MINIMUM REQUIREMENTS:

Posses and maintain a valid CDL license, including a passenger endorsement, by passing biennial medical examinations.
Must be over 21 with a minimum of three years as a licensed driver.
Must provide a copy of clean DMV record upon offer of employment.
Must pass a pre-employment drug screen with a negative result (this includes marijuana) per Federal DOT regulations
Pre-employment background screen as you will transport unaccompanied minors

PREFERRED REQUIREMENTS:

Comfortable driving in adverse conditions, especially during night and winter weather.
Able to confidently operate snow removal equipment, including shovels and snow blowers (training will be provided).
Ability to operate a pressure washer.
Flexible schedule.

PHYSICAL REQUIREMENTS: (with or without accommodations)

Ability to occasionally lift up to 50 lbs.
Hearing and verbal skills to communicate effectively in a collaborative work environment utilizing various technologies such as telephone, radio, computer, web, voice, teleconferencing, e-mail, etc.

BENEFITS & PERKS:

Limited use of some Club amenities such as: golf course, tennis courts, and private ski lift (with approval)
Retail Spa and Golf shop discounts
Eligibility for Ambassador of the Month Award
Ambassador treats and seasonal celebrations
Flexible schedules
Participation in our Work Tango rewards program
Ambassadors who return season after season may also be eligible for our scholarships and 401k benefits.
Professional development and training
Opportunities to collaborate with industry experts

Martis Camp is an equal-opportunity employer.

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Have you had your driver's license for at least three years?*

Do you have a clean DMV record (no accidents, tickets, citations etc.)?*

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Winter Transportation Ambassador

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