Beach Shack Concierge (Summer 2025)

The Beach Shack Concierge is a critical key point of contact for Martis Camp Club members, and the cog around which the rest of the Beach Shack operation runs. The role requires an amiable, professional, efficient, highly motivated individual with outstanding communications skills. The primary role is to make reservations and bookings over the phone, via e-mail and in person when open. It is not a simple reservation booking, as it requires nuance and savvy to steer the Members into times that allow us to maximize our seating, rather than simply putting in their preferred time slot. They will learn to be knowledgeable on member policy and services, assisting in making the membership experience seamless and enjoyable, by playing Host as well during busy windows of time. This position is highly visible to Club members. It is best suited to someone who genuinely enjoys working with others while multi-tasking in a variety of detail-oriented tasks. This position requires flexible availability and will include a mix of weekdays, weekends, and holiday shifts.
We have both part-time and full-time seasonal positions (late May to late September), and the work schedule includes weekends and holidays. The operating hours vary but could be from 8am-7pm, shift length normally 8 hours.
ESSENTIAL JOB RESPONSIBILITIES:

• Possess a superior service attitude, understanding that positive interactions, a “can do” attitude, and the anticipation of needs is our guiding philosophy in providing “the member experience.”
• Greet all Members, Extended Family & their Guests as they are handed off from the Valet Team.
• Navigate all calls that come through the Beach Shack and assist with bookings and requests
• Assist in reserving all bookings for Beach Shack and the Camp Cruiser
• Create a Daily List for Beach Attendants/Valets/F+B Team & Mgrs.. on timing and group size to create a seamless experience.
• Coordinate with the Beach Shack Managers in the creation of a “Seating Chart” allowing us to maximize the usage of our seating on any given day to drive daily occupancy and revenue numbers (Watercraft & F&B). This also creates a seamless experience.
• Maintain a good working relationship with Camp Lodge Concierge Team as they will assist you in fielding non-Beach Shack requests.
•  Learn and be able to respond to any member/guest policy questions that will arise daily
• Pass all concerns, issues, or opportunities along to Managers to help in finding a solution
• Notify housekeeping or maintenance managers of any problems called in by members, guests, or colleagues
• Let Managers know of any supply needs, office or otherwise, so the need can fill a.s.a.p.
• Assist Beach Attendants & Valets as appropriate when their needs and your time permits

• Ability to stand and sit for up to 5 hours at a time
• Familiar and highly competent using Word, Excel, Outlook, and a multi-line phone system
• 3 Years of driving experience, with clean record and ability to drive manual, preferred (but not essential)
• Maintain regular attendance in compliance with Martis Camp standards, as required by scheduling, which will vary by day of the week at certain times through the early and late summer seasons.
• Comply with all Martis Camp standards and regulations to encourage and ensure a safe and efficient Beach Shack operation.
• Assist your Beach Attendant/Food & Beverage colleagues where their needs and your time permits, in the delivery and clean-up of service.
• Take regular looks at The Beach to see if you can get a jump on a family leaving earlier than expected.
• Assist in running beachgoers to/from their boats in a Dinghy w/outboard motor if Beach Attendants are tied up with other duties.
• Ability to communicate effectively and take a commanding presence to ensure the safety of all beachgoers around the Front Entrance/Valet Area.
• Perform other duties as required by your manager.
• Ability to safely lift and carry or assist with member bags and sporting equipment up to 50 pounds.
• Ability to assist the membership in the transport of SUP’s, Kayaks, Floating Docks and other watercraft and toys that may come with them i.e., E-Foils. preferred (but not essential)
• Ability to grip, reach, push, and pull during lawn/beach set up and break down involving chaises, tables, cushions, and umbrellas.
• Ability to kneel and reach while adjusting lawn/beach equipment and umbrellas preferred (but not essential.
• Ability to work on holidays, and weekends.

• Ability to interact and develop positive relationships within the team.
• Excellent verbal and written communication skills.
• Effective listening, interpersonal, and guest service skills.
• Excellent attention to detail and organizational skills
• Maintain the highest ethical and moral standards.
• Ability to work with limited supervision.
• Ability to prioritize, multi-task and complete service requests in a timely fashion.
• Maintain regular attendance in compliance with Martis Camp standards, as required by scheduling, which will vary by day of the week at certain times through the early and late summer seasons.
• Comply with all Martis Camp standards and regulations to encourage and ensure a safe and efficient Beach Shack operation.
• Assist your Beach Attendant/Food & Beverage colleagues where their needs and your time permits, in the delivery and clean-up of service.
• Take regular looks at The Beach to see if you can get a jump on a family leaving earlier than expected. Anticipation rather than perspiration is a Valet win.
• Ability to communicate effectively and take a commanding presence to ensure the safety of all beachgoers around the Front Entrance/Valet Area.
• Perform other duties as required by your manager.