Family Experience Concierge
Truckee, CA
Seasonal
Family Barn
Experienced
POSITION SUMMARY:
Are you a naturally charismatic, detail-oriented, and proactive person who loves creating unforgettable experiences for others? The Family Experience Concierge is the heartbeat of the Family Barn. A go-to source of information, support, and warmth for members and their families. From greeting members with a smile to helping coordinate a magical Martis Camp moment, this role combines hospitality, organization, and connection in the most beautiful mountain settings.
JOB RESPONSIBILITIES:
REQUIRED QUALIFICATIONS:
Are you a naturally charismatic, detail-oriented, and proactive person who loves creating unforgettable experiences for others? The Family Experience Concierge is the heartbeat of the Family Barn. A go-to source of information, support, and warmth for members and their families. From greeting members with a smile to helping coordinate a magical Martis Camp moment, this role combines hospitality, organization, and connection in the most beautiful mountain settings.
JOB RESPONSIBILITIES:
- Open and close the Family Barn facility daily according to operational standards
- Serve as the main point of contact for member inquiries via email, phone, and in-person requests
- Maintain expert-level knowledge of all Martis Camp programming, policies, and amenities
- Assist with member and guest check-in and guest fee charging at The Family Barn
- Operate and master software platforms such as Pacesetter, ThunderTix, and other internal communication tools
- Assist in the execution of family events and recreation programming as needed
- Support interdepartmental communication and maintain consistent updates with team leads and managers
- Maintain a clean, welcoming, and well-organized Family Barn office and communal areas
- Anticipate member needs, provide proactive support, and deliver above-and-beyond service
- Uphold the Family Barn experience by being punctual, dependable, and enthusiastic every day
- Any other duties needed to help drive our Vision, fulfill our Mission, and abide by our Company’s Values
REQUIRED QUALIFICATIONS:
- Minimum of 2 years customer service experience (hospitality, events, guest services, or recreation a plus)
- High School Diploma or equivalent
- Valid US Driver’s License
- Strong written and verbal communication skills
- Excellent time management, organizational skills, and attention to detail
- Comfortable with multitasking in a dynamic, guest-facing environment
- Ability to work both independently and collaboratively as part of a team
- Must be available to work days, nights, weekends, and holidays
- Availability during Fourth of July Week is required
- Seasonal availability from late spring through summer (with possible fall extension)
- A bachelor’s degree in hospitality or a related field is preferred.
- Prior experience in a concierge, front office, or member/guest services position is preferred.
- Proficiency in Microsoft Office Suite
- Bilingual (English/Spanish) preferred.
- Ability to lift and carry weights up to 50lbs, and to assist adults and small children
- Ability to stand and sit for extended periods and perform tasks that require bending, stooping, kneeling, twisting, crouching, climbing, reaching, standing, sitting, carrying, walking, pushing, pulling, and lifting
- Ability to work evenings, holidays, and weekends. Exposure to outside inclement weather conditions, including summer sun.
WAGE RANGE: $21.50 - $23.50 per hour
Martis Camp Club is an equal-opportunity employer
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